Terms of Use

RitzWebHosting Terms of Service and Acceptable Usage Policy - Service Agreement Contract

By using any portion of RitzWebHosting service, you are agreeing to this service agreement on this document entirely. RitzWebHosting reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this page.

1. Use of services

1.1 Excessive CPU, Bandwidth or Disk Space Usage has the ability to compromise our shared hosting environment. This is the result of using the system in a manner that encumbers disk space, processors or other system resources beyond the allowances of your specific plan type and to the degree that your usage compromises the hosting accounts of our other customers.

1.2 Excessive resource usage - cgi scripts or other executable code that consumes an undue amount of CPU time [defined dynamically by RitzWebHosting at will] will be reprioritized if possible, or we will ask you to discontinue its use either permanently or the script is altered by yourself or third party to operate in a less resource-hungry manner. Failure to cease operation of the offending executable will be considered as server abuse. RitzWebHosting reserves the right to terminate any process which it deems to be using excessive resource usage.

1.3 Background processes - background process [that is, application or utilities that are started from within an interactive shell login, and set to run permanently in the background on a server] are not to be initiated without prior arrangement with us. We reserve the right to examine all code before it is run on the server. Running of background processes without prior arrangement and confirmation in writing from RitzWebHosting is server abuse.

1.4 Pornography - RitzWebHosting prohibits the storage and transmission (inbound and outbound) of pornography with the exception of softcore erotic art. Written permission must be obtained before any pornographic material is stored and/or transmitted through RitzWebHosting servers.

1.5 Copyright software, Warez, destructive applications, copyright media, proprietary computer information and hacking & cracking sites are strictly prohibited on any portion of our services and network. Customers storing & transmitting (inbound and outbound) files that violate copyright or other federal laws are grounds for instant termination of service.

1.6 Any incident of server abuse is grounds for immediate and unconditional account termination. Common examples of abusive practices are listed below and RitzWebHosting reserves the right of interpretation as to what constitutes abusive practices. In short - if you are unsure that your actions may be perceived as an abuse of service, contact RitzWebHosting directly to check with us before proceeding.

1.7 Email abuse - Unsolicited Commercial Email ['Spam'] is implicitly forbidden. This is considered server abuse and is grounds for immediate termination.

1.8 Selling for free - RitzWebHosting prohibits any portion of its services to be resold without charge. This includes but not limited to: entire hosting accounts, email services, scripts, FTP accounts, MySQL databases, applications, licenses, webspace and bandwidth (this includes image hosting and file/data hosting services, either free or subscription/fee based).

1.9 Proxy websites and such are prohibited.

1.10 RitzWebHosting will not tolerate misuse of space, the space allocated is for website only. It cannot be used for storing files or software not linked to the website.

1.11 We do not allow hosting of mp3 files and video files.

1.12 File hosting sites or sites designed primarily for download contents are not allowed in our webspace.

1.13 Bandwidth allocated is only for websites hosted on our server. Using bandwidth for other websites by hotlinking is not allowed.

1.14 Webmail can be used only for temporary storage of emails. We recommend our customers use pop3 to download emails to their own PC. Storing email in webmail is not allowed.

1.15 We do not allow hosting of adult sites on our servers.

2. Payment and Bills

2.1 All accounts are set-up on a pre-pay basis only.

2.2 RitzWebHosting will suspend your account if outstanding bills have not been paid within 5 days. RitzWebHosting reserves the right to suspend the account.

2.3 RitzWebHosting reserves the right to impose a re-activation fee for accounts that have been suspended.

2.4 All payments to RitzWebHosting are non refundable, unless agreed otherwise.

2.5 Clients need to inform 1 month before for cancellation of their services.

3. Backups

3.1 We strongly encourage all of our customers to do their own backups on their home computers or CD to ensure you have ready access to your data in the event we should have a hardware failure. Although we regularly take backups of our server and we do not expect anything like this to occur, we want you to be prepared in the event that it does. Please kindly take backups of all your files.

3.2 Even the best and most complete and redundant backup systems can and do fail for a variety of reasons, despite the best efforts of the web hosting service. THEREFORE, RITZWEBHOSTING DOES NOT GUARANTEE THE AVAILABILITY, COMPLETENESS, CURRENCY, OR INTEGRITY OF THESE BACKUPS OR THE DATA THEY CONTAIN. Consequently, you must not rely upon the availability, completeness, currency, or integrity of these backups.

3.3 Customers are responsible for maintaining their own backups on their own personal computers or other computers.

3.4 RitzWebHosting does not provide any sort of compensation for lost, inaccurate, incomplete, or outdated data in the event that RitzWebHosting's backups do not function properly, regardless of the reason(s) for any such malfunction, even if the malfunction was due to the fault or negligence of RitzWebHosting.

4. Resource Usage

4.1 Users may not:

• Use 20% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
• Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
• Run any type of web spider on shared servers.
• Run any software that interfaces with an IRC (Internet Relay Chat) network.
• Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
• Participate in any file-sharing/peer-to-peer activities.
• Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
• Run cron entries with intervals of less than 15 minutes.
• Use daily average system resources (CPU, RAM, MySQL) more than 1%.

If any site does not follow the above resource usage policies, RitzWebHosting will have the right to suspend the service.